If I was your BA…
I’d talk with the end users and capture some pain points off the record in an informal setting. Next schedule a formal interview with the prospective manager and ask them to map out their primary process’s at a high level. Your questions from your prior informal discussion will help you ask […]

Why is there resistance to change? Are people just naturally perverse, or are there concerns which if understood and correctly dealt with will create the buy-in required to turn resisters into supporters and generate the momentum needed to overcome the gravitational pull of the status quo?
There are six layers at which resistance can occur.
We Do […]

Is your organization ready to start reaping the rewards of managing business processes rather than functions? Find out the six critical steps that will get you there.