If I was your BA…

I’d talk with the end users and capture some pain points off the record in an informal setting. Next schedule a formal interview with the prospective manager and ask them to map out their primary process’s at a high level. Your questions from your prior informal discussion will help you ask relevant questions. Match the pain points to identified process activities. In a one page process improvement proposal the goal is the high level process ID with the manager and the objectives are the activities validated by the worker bees. This is your ammo for suggesting improvement to the sign-off stakeholders. Before the proposal approved you have already generated most of your consensus up and down the chain of command. keep it simple smarty